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　　遇到不滿意的事情和對(duì)待需要投訴時(shí)，禮貌地說(shuō)比較奏效。而且有趣的是，你可能先要說(shuō)SORRY，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問(wèn)題才會(huì)得到更圓滿的解決。

　　比如，在商店里，收款員找錯(cuò)了錢，你可以說(shuō)： "Excuse me, I think you've given me the wrong change"或者 "Sorry, I think this change is wrong. I gave you $20, not $10."

　　在酒店里房間的調(diào)溫器壞了："Excuse me, but there's a problem with the heating in my room." "Sorry to bother you, but I think there's something wrong with the air-conditioning."

　　失竊了："I'm afraid I have to make a complaint. Some money has gone missing from my hotel room."

　　房間沒(méi)有整理："I'm afraid there's a slight problem with my room - the bed hasn't been made."

　　當(dāng)人們發(fā)現(xiàn)自己錯(cuò)了而道歉，一般都會(huì)說(shuō)SORRY，然后再提出把事情做好的解決辦法。

　　比如對(duì)應(yīng)上面對(duì)調(diào)溫器的投訴："Excuse me, but there's a problem with the heating."或者 "I'm sorry - I'll get someone to check it for you."或者 "Sorry to hear that - I'll send someone up."