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2009年導(dǎo)游考試口試問(wèn)答方面
http://www.b6man.com 添加時(shí)間:2009-2-10 來(lái)源: 點(diǎn)擊次數(shù):

  一般是有固定的導(dǎo)游詞題目,關(guān)于口試的問(wèn)題,是有題庫(kù)的,很多很多的題,不過(guò)一般是書(shū)上的內(nèi)容,就看你抽的是什么題了。如果有培訓(xùn)班,一般你可以向老師要一部分口試題,看看基本口試題都是什么形式的?梢詤⒖家幌,看看口試題的題型一般是什么樣的。 

1、 把客人從機(jī)場(chǎng)接到后送往酒店的途中,請(qǐng)你致辭歡迎他們,內(nèi)容應(yīng)包括介紹自己、司機(jī)及下榻的酒店。
范文:歡迎大家來(lái)到哈爾濱。請(qǐng)?jiān)试S我作自我介紹,我是你們的全程陪同,我叫XX。我來(lái)自中國(guó)國(guó)際旅行社。前面開(kāi)車(chē)的是王師傅,他有多年的駕駛經(jīng)驗(yàn),F(xiàn)在我們要去的是即將下榻的酒店——天鵝飯店。希望你們?cè)诠枮I能玩的愉快。
1、 Please make the Welcome Speech to the tourists on the way from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel . 
Model : Ladies and gentlemen, welcome to Harbin of China . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve for us is Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named ____Swan Hotel .I hope you will have a good time in Harbin .

2、 旅游者在不影響團(tuán)體旅游計(jì)劃的前提下要求自由活動(dòng)時(shí),地陪應(yīng)做好哪些工作。 
答:A、旅游者離開(kāi)飯店時(shí)提醒他們帶上飯店店徽、飯店名片或?qū)懽謼l。 
B、提醒他們不要走的太遠(yuǎn),不要太晚回飯店及其它安全注意事項(xiàng)。 
C、地陪還應(yīng)幫助旅游者找車(chē)輛(車(chē)費(fèi)由旅游者自付)。 
2、What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan? 
Model : A : Remind the tourists of taking the sign or the name card of the hotel , or write a note with the important things . 
B :Remind them not go too far away and don’t come back so late . And then remind them something else about their safe. 
C : The local guide must help the tourists to take a taxi .( Pay the bill himself .) 

3、作為地陪應(yīng)如何認(rèn)找旅游團(tuán)? 
答:旅游團(tuán)所乘班次的客人出站時(shí),地陪要設(shè)法盡快找到旅游團(tuán)。 
A、地陪應(yīng)舉接站牌站在出口處明顯的位置上,讓領(lǐng)隊(duì)或全陪前來(lái)聯(lián)系; 
B、地陪應(yīng)根據(jù)旅游者的民族特征、衣著、組團(tuán)社的徽記等作出判斷,或主動(dòng)詢問(wèn),問(wèn)清該團(tuán)領(lǐng)隊(duì)(或客人)姓名、人數(shù)、國(guó)別、團(tuán)名。 
C、一切相符合才能確定是自己所要接待的旅游團(tuán)。 
3、How to recognize the tour groups as a local guide ? 
Model : When the tour groups arrived at the exit ,the local guide must try to recognize it at once. 
A : The local guide should stand at the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet. 
B : The local guide can assess the situation according to the national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enquiries on his own initiative , ask about the travel leader or the tourists’ name , numbers , nationality ,the name of the tour group and so on . 
C : You can make sure it is the tour group you’ll meet if meet all the details . 

4、在車(chē)上,清點(diǎn)人數(shù)有何技巧? 
答:A、目點(diǎn),切忌用手指; B、點(diǎn)車(chē)上的剩余空位。 
4、What is the count technique on the bus ? 
Model : A : Just count in mind .Don’t count with your fingers . 
B: Count the vacant seats on the bus . 

5、在購(gòu)物導(dǎo)游服務(wù)中,地陪應(yīng)注意哪幾個(gè)方面? 
答:A、嚴(yán)格按照旅行社規(guī)定服務(wù); 
B、了解對(duì)象,因勢(shì)利導(dǎo); 
C、當(dāng)好購(gòu)物參謀; 
D、積極維護(hù)旅游者的利益。 
5、What must the local guide should pay attention to when go shopping ? 
Model : A: Abide by the rules of the travel agency rigorously. 
B: Know the tourists well , and take tide at the flood . 
C: Be a good guide while shopping . 
D : Protect the tourists’ benefits actively .  

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